Website Privacy Policy 

Effective Date: 8/1/2026

S&S Storage respects your privacy. This Privacy Policy explains how S&S Storage (“S&S Storage,” “we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit our website, rent or reserve a storage unit, make a payment, contact us, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you voluntarily provide when you:

  • Reserve or rent a storage unit;
  • Create or manage an online account;
  • Make a payment;
  • Enroll in automatic payments;
  • Contact us by telephone, email, website form, or other means;
  • Request information about storage availability;
  • Update your customer information; or
  • Otherwise interact with S&S Storage.

Information we collect may include:

  • Name;
  • Mailing address;
  • Email address;
  • Telephone number;
  • Billing information;
  • Rental and account information;
  • Unit and transaction history;
  • Communications with S&S Storage;
  • Vehicle information, if applicable;
  • Identification information when reasonably necessary for rental or account purposes; and
  • Other information you choose to provide.

2. Payment Information

Payments made through our website may be processed by a third-party payment processor.

Payment information may include credit-card, debit-card, bank-account, billing-address, or other payment-related information necessary to process a transaction.

S&S Storage may not directly receive or store complete payment-card information when a third-party processor handles the transaction.

Payment processors maintain their own privacy and security practices, and their handling of your information may also be subject to their privacy policies and terms.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically by us or by service providers that support the website.

This information may include:

  • Internet Protocol (IP) address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages visited;
  • Date and time of visits;
  • Referring website;
  • Approximate geographic location based on IP address; and
  • Information about how visitors interact with the website.

This information may be collected through cookies, log files, analytics tools, and similar technologies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, maintain user preferences, understand website usage, improve our services, and support security.

Cookies are small data files placed on your device by a website.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.

If third-party analytics, payment, mapping, rental-management, or other services are integrated into our website, those providers may also use cookies or similar technologies according to their own policies.

5. How We Use Information

We may use personal information to:

  • Process storage-unit reservations and rentals;
  • Establish and administer customer accounts;
  • Process payments;
  • Manage automatic-payment arrangements;
  • Communicate about rent, payments, account status, facility access, or rental matters;
  • Respond to questions and customer-service requests;
  • Provide information about available units and services;
  • Maintain business and transaction records;
  • Improve our website, facility, and services;
  • Protect the security of customers, accounts, our website, and our facility;
  • Detect or prevent fraud or misuse;
  • Enforce rental agreements and facility rules;
  • Comply with legal obligations;
  • Exercise or defend legal rights; and
  • Perform other legitimate business activities related to operating S&S Storage.

6. Communications

We may use the contact information you provide to send service-related communications concerning your rental, account, payments, facility access, maintenance, security, or other matters associated with S&S Storage.

Where permitted by law, we may also send information about promotions, available storage units, or other services.

You may request to stop receiving promotional emails by using an unsubscribe option included in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary account, rental, payment, security, or other transactional communications.

7. Text Messages

If S&S Storage offers text-message communications and you provide a mobile telephone number, we may use that number for account-related or service-related communications as permitted by law.

If we offer promotional text messages, we will obtain consent where required.

Message and data rates imposed by your mobile carrier may apply.

Consent to receive promotional text messages is not a condition of renting a storage unit unless expressly permitted by applicable law.

8. Video Surveillance and Facility Security

S&S Storage may operate video-surveillance cameras and other security systems at or around the storage facility.

Security footage may be collected and used for purposes including:

  • Facility security;
  • Theft and vandalism prevention;
  • Investigation of incidents;
  • Enforcement of facility rules;
  • Protection of customers, employees, visitors, and property; and
  • Compliance with legal requirements or lawful requests.

Security systems are intended to assist with facility management and security and are not a guarantee against theft, loss, damage, or unauthorized access.

9. How We May Share Information

We do not sell personal information for money.

We may disclose information when reasonably necessary to operate our business, including to:

  • Website hosting and technology providers;
  • Storage-management software providers;
  • Payment processors;
  • Email or communications providers;
  • Account-management and customer-service providers;
  • Professional advisers, including attorneys and accountants;
  • Contractors and service providers that perform services on our behalf;
  • Insurance companies when appropriate;
  • Collection agencies or other parties involved in recovering amounts owed;
  • Law-enforcement agencies, courts, governmental authorities, or other parties when required or permitted by law; and
  • A purchaser, successor, or other party involved in a sale, transfer, merger, financing, or reorganization involving our business or assets.

Service providers may receive only the information reasonably necessary for the services they perform.

10. Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or other legal process;
  • Respond to a lawful government or law-enforcement request;
  • Protect the rights, safety, property, or security of S&S Storage or another person;
  • Investigate suspected fraud, theft, unlawful activity, or violations of our agreements; or
  • Establish, exercise, or defend a legal claim.

11. Information Security

S&S Storage takes reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, database, or information-storage system can be guaranteed to be completely secure.

Customers are responsible for protecting passwords, access codes, and other account credentials and should promptly notify S&S Storage if they believe their account information has been compromised.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Maintain customer and rental records;
  • Administer accounts;
  • Process or document transactions;
  • Resolve disputes;
  • Collect amounts owed;
  • Enforce agreements;
  • Meet accounting, tax, insurance, or business requirements; and
  • Comply with applicable law.

Information may be securely deleted or anonymized when it is no longer reasonably necessary for these purposes.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, such as payment processors, mapping services, rental-management software, or social-media platforms.

S&S Storage does not control the privacy practices of these third parties.

When you leave our website or interact directly with a third-party service, that provider’s privacy policy and terms may apply.

We encourage customers to review the privacy policies of third-party services they use.

14. Children’s Privacy

Our website and storage services are intended for adults and are not directed toward children under 13 years of age.

S&S Storage does not knowingly collect personal information online from children under 13.

If we learn that personal information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete it.

15. Your Privacy Choices

Depending on the circumstances and applicable law, you may contact us to:

  • Request an update or correction to your contact information;
  • Ask questions about information associated with your customer account;
  • Update your communication preferences; or
  • Request removal from promotional email communications.

Certain information may need to be retained for legal, accounting, contractual, security, or legitimate business purposes even after a customer relationship ends.

16. Do Not Track Signals

Some internet browsers provide a “Do Not Track” setting.

Because there is not a universally accepted technical standard for responding to these signals, our website may not respond to all browser Do Not Track signals.

If applicable privacy law requires a particular response to browser-based privacy signals, we will comply with those requirements.

17. Tennessee Customers

S&S Storage operates in Tennessee and primarily serves customers in and around Ashland City, Tennessee.

We handle customer information in accordance with applicable federal and Tennessee law.

Nothing in this Privacy Policy is intended to limit any privacy right that cannot legally be waived.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, service providers, or legal requirements.

When we make changes, we will post the updated Privacy Policy on our website and revise the effective date at the top of the policy.

Your continued use of our website after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

19. Contact Us

Questions or concerns regarding this Privacy Policy or the handling of your information may be directed to:

S&S Storage
298 Frey Street
Ashland City, Tennessee 37015
Phone: 615-310-8613
Email: admin@sandsstorageunits.com